Terms of service

Please read the following important terms and conditions before you buy anything on our website. “We”, “us”, or “our” refer to the “Bean Hive Limited”. Our contact details for any queries are: [email protected]

Key Information

By law we must give you certain key information before a legally binding contract between you and us is made. By law you will usually have up to 14 days after receiving your goods to change your mind and get a full refund. The law says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following: · up to 30 days: if your goods are faulty, then you can get a refund; · up to six months: if they can't be repaired or replaced, then you’re entitled to a full refund, in most cases; · up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back. This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

1. Introduction

If you buy goods on our site you agree to be legally bound by this contract.

2. Your privacy and personal information

2.1. Your privacy and personal information are important to us. We will deal with your personal information in accordance with our Privacy Policy which is available at www.bean-hive.co.uk.

3. Ordering goods from us

3.1. You place an order on the site by clicking on the “Pay Now” button. Please read and check your order carefully before submitting it. We may cancel any order accepted by us if the goods are unavailable (for whatever reason), there has been a mistake on the pricing or description of the goods, or we cannot authorise your payment or you breach any terms of this contract.

3.2. We will only accept your order when we email you to confirm our acceptance (Confirmation Email).

4. Right to cancel this contract

4.1. You have the right to cancel this contract within 14 days or receiving the goods without giving any reason.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email).

1. Effects of cancellation

1.1. If you cancel this contract, we will reimburse the payments received from you, including the costs of delivery.

1.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling or damage by you.

1.3. We will make the reimbursement without undue delay, and not later than 14 days after we receive back the goods from you; or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

1.4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

1.5. If you have received goods you:

1.5.1. shall send back the goods or hand them over to us at [trading address] without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us;

1.5.2. will bear the direct cost of returning the goods; and

1.5.3. will be liable for any diminished value of the goods resulting from your handling.

2. Delivery

2.1. We will use our reasonable efforts to deliver goods within any time scale agreed but time for delivery is not of the essence.

2.2. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

2.3. We may deliver your goods in instalments.

3. Payment

3.1. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism.

3.2. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

3.3. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period as set out above.

3.4. The price of the goods is in £ sterling and inclusive of VAT. It does not include delivery costs which will be set out on the website before you place your order.

4. Nature of the goods

4.1. By law you are entitled to receive goods that are of satisfactory quality; are fit for purpose and match the description, sample or model.

4.2. The packaging of the goods may be different from that shown on the site.

4.3. While we try to make sure that:

4.3.1. all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small difference; and

4.3.2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

4.4. If we can't supply certain goods (such as [insert details]) we may need to substitute them with alternative goods of equal or better standard and value. In this case:

4.4.1. we will let you know if we intend to do this but this may not always be possible; and

4.4.2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

5. Faulty goods

5.1. Your legal rights are set out at the top of this contract. If you have any concerns please:

5.1.1. contact us using the contact details at the top of this page; or

5.1.2. visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

5.2. Nothing in this contract affects your statutory rights.

6. Limit on our responsibility to you

6.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not responsible for losses that were not foreseeable to you and us when the contract was formed.

7. Disputes

7.1. We will try to resolve any disputes with you quickly and efficiently.

7.2. If you are unhappy with the goods and/or our service to you then please contact us as soon as possible.

The laws of England and Wales will apply to this contract.