Privacy policy

Last updated 1st May 2020

At The Bean Hive Ltd we value your privacy. It is important that you read and understand the privacy policy as it will explain how we collect and use your personal information and why we do this. This policy relates to your use of this website and data gathered in our shop. All personal information is kept on a secure server.

DATA PROTECTION

For the purpose of data protection this policy refers to the UK General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 or any subsequent legislation.

Th Bean Hive Ltd is the data controller of the personal information we hold about you.

FAQs

WHAT IS PERSONAL INFORMATION?

Personal information or date refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where all personal identifiers have been removed.

WHAT INFORMATION DO WE COLLECT?

When you shop with us at www.the-bean-hive.co.uk we ask for and collect personal information such as your name, billing and delivery address, telephone numer, email address, items ordered and payment details. We also store passwords for any accounts that are created. Your email address is requested when you sign up to receive our email newsletter. If signed up on our newsletter we may also track information and data from these marketing emails such as open and click through rates to help improve our service to you.

We may also collect, and third party providers of advertisments may also collect information and autonomous information via the website www.the-bean-hive.co.uk This may include your geographical location, which search engine was used, your browser and device type, the pages you viewed, search terms used and duration of your visit.

The information may be collected even if you do not register an account with us.

We will keep your information no longer than is necessary for the purpose we obtained it for.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use this information to enhance your shopping experience with us.

Account holders will access their accountvia email address and password.

To process your order, organise delivery and take payment.

For delivery purposes only our courier service has selected access to your personal information.

If you have given your consent to do so we will send you special offers and promotionsthat we believe will be of interest to you. You may opt out of receiving these messages at any time.

Information may be used to assist in the detection and prevention of fraud.

For statistical analysis to allow us to improve our website and the service we offer.

To notify you when your order via our click and collect service is ready.

To send you a receipt if you purchase an item in the shop and consent to an email or SMS receipt.

If you are successful when entering any of our competitions we will contact you via email.

To deal with any complaintsand or chasing and/or enforcing any debt owed to us.

SOCIAL MEDIA

In modern retailing the use of social media is very important both for marketing and to give our customers informal access to us.

If you contact us via social marketing we will respond via the same method unless the response requires us to disclose personal data or is of a complex nature, in which case we will respond via the email address or telephone number you have provided when you placed your order.

If you tag us in social media postswe may repost on our own social media pages and maybe reposted as a shoppable image.

YOUR RIGHTS

You have a right to obtain confirmation that your data is being processesd and that you have a right to request access to your personal data. You may make a request by email to [email protected] or in writing to:-

The Bean Hive Ltd

58 High Street

Kettering

Northants

NN16 8SX

We may reserve the right to make a reasonable administation fee for providing a copy of the information.

YOUR RIGHTS

You have various rights under GDPR. These rights are subject to any legal constraints or rights we may have but include:-

  • Access: you can make a request for your personal data (this is known as a subject access request) We will respond to any subject access request promptly but usually within one month.
  • Correction: if you believe any information we have is incorrect then you can ask us to rectify this. This will be subject to us verifying the inaccuracy.
  • Transfer: you may request that we transfer your data to you or a third party.
  • Withdrawing consent:you may withdraw any consent you have given to us to process your personal data.

We will provide this data to a policw officer or government body if formally requested to do so by them.

MARKETING

You can sign up to receive marketing communications during the checking out process, setting up an account, through our online sign up form or when you opt for an e-receipt in store. Simply tick the opt box,

Marketing promotions may be sent either electronically or physically through the post.

Customers have the option to opt out of receiving marketing communications from us at any time. If you wish to opt out click on the unsubscibe link in any email comminication.

ANY QUESTIONS?

If you have questions about our personal date please contact us at [email protected]

Alternatively write to us at:-

The Privacy Compliance Officer.

The Bean Hive

58 High Street

Kettering

Northants

NN16 8SX

Minors

The Site section 'Sweary Mary's' is not intended for individuals under the age of 16.